Refund Policy

1. Free demo before you enrol

We encourage every learner to attend a free demo class and counselling session before enrolling, so you can be confident the course is right for you.

2. Cancellation and refund requests

Refund requests must be submitted in writing to our email address with your enrolment details. Eligibility and the refundable amount depend on when the request is made and how much of the course has been attended, as communicated at the time of enrolment.

3. Batch change

If you are unable to continue with your current batch, you may request a transfer to a later batch, subject to seat availability.

4. Non-refundable cases

Refunds are generally not provided in the following cases:

• Registration or certification exam fees paid to third parties
• Requests made after a significant part of the course has been completed
• Suspension due to violation of our code of conduct

5. Course cancellation by us

If we cancel a batch, you can choose to join the next available batch or receive a refund of the fees paid for that course.

6. Refund processing

Approved refunds are processed to the original payment method within a reasonable period after approval.